Company Policies & Cancellation Policy

1. Booking Policy
   • All bookings must be confirmed in writing via email or through our official booking platform.
   • A deposit of 30% of the total safari price is required to secure a reservation.
   • The balance must be paid at least 45 days before departure unless otherwise agreed.
   • Last-minute bookings (within 30 days of travel) require 100% payment at the time of booking.
2. Payment Policy
   • Payments can be made via bank transfer, credit card, or mobile money (where applicable).
   • All bank or transaction fees are the responsibility of the client.
   • Prices are quoted in USD unless otherwise
3. Child Policy
   • Children under 12 years may receive discounted rates depending on accommodation and park

• Children must always be accompanied by an adult during safaris and activities.

4. Health & Safety Policy
   • Guests are responsible for ensuring they are in good health before traveling.
   • All clients must arrange comprehensive travel insurance covering medical emergencies, evacuation, and trip cancellation.
   • MAASAI FOR NATURE SAFARIS LIMITED

strictly follows safety standards in vehicles, camps, and during walking safaris.

5. Travel Documents Policy
   • Clients are responsible for obtaining valid passports, visas, and vaccination certificates (e.g., Yellow Fever where required).
   • The company will not be held liable for delays, fines, or additional costs caused by missing travel
6. Wildlife & Environmental Policy
   • Respect for wildlife and the environment is
   • No littering, off-road driving, or disturbing animals is allowed.

• Guests must follow the guide’s instructions at all
• The company promotes eco-friendly tourism and supports conservation initiatives.

7. Liability Policy
   • MAASAI FOR NATURE SAFARIS LIMITED is not

liable for injury, illness, death, loss, or damage to personal property during the safari, unless caused by negligence.

• Unforeseen circumstances (weather, government restrictions, pandemics, or park closures) may affect the itinerary; alternatives will be provided where possible.

◻ Cancellation & Refund Policy

1. Cancellation by Client
   • 60+ days before departure → Full refund minus 5% admin fee & bank
   • 45–59 days before departure → 75% refund of the total safari cost.
   • 30–44 days before departure → 50% refund of the total safari cost.
   • 15–29 days before departure → 25% refund of the total safari cost.

• 14 days or less before departure / No Show → No refund.

2. Cancellation by Company

If cancellation occurs due to circumstances beyond our control (force majeure, e.g., natural disasters, political unrest, pandemics):

• Clients will be offered an alternative date,
• Or a credit voucher valid for 12 months,
• Or a partial refund, depending on supplier

3. No-Show Policy

Failure to arrive on the scheduled safari start date without prior notice will be considered a no-show and 100% cancellation charges will apply.

4. Refund Process
   • Refunds will be processed within 30 working days after receiving a written cancellation request.
   • Bank transfer or credit card fees are non-